SHIPPING & RETURNS POLICY
SHIPPING & HANDLING
Thank you for shopping with ESE DESIGNS & BEAUTY! We can’t wait to deliver your order and we’re doing our best to ship it as fast as possible.
DELIVERY OPTIONS AND DETAILS
For consumer protection, all orders are subject for review, including credit card authorization and verification. As a result, on occasion there may be a slight delay in order processing; your patience is greatly appreciated. Shipping and handling charges are not refundable; charges include order processing, item selection, packaging and transportation of items.
Business days are limited to M-F 8:00 a.m. to 5:00 p.m. EST, not including holidays. The ESE fulfillment center is closed for the observance of major United States holidays. Orders placed on major holidays are processed and shipped on the next business day.
- New Year’s Day – Saturday, January 1
- Memorial Day – Monday, May 30
- Independence Day – Monday, July 4
- Labor Day – Monday, September 5
- Thanksgiving – Thursday, November 24
- Christmas Day – Sunday, December 25
- U.S. Standard: $4.95. Delivery within 5-7 business days.
- U.S. Second-Day: $15.00. Delivery within 2 business days.
- U.S. Overnight: $21.00. Delivery within 1 business day.
FREE Standard Shipping offer is valid on orders $49 or more placed online at esedesigns.com for U.S. Standard Shipping. No promo code required to redeem free shipping, just select Standard Shipping during checkout. Offer is subject to change without notice.
When a single order results in multiple shipments, the shipping and handling charge only applies to the first package shipped. There is no additional charge for subsequent shipments for the same order.
Orders shipped via standard delivery typically arrive in 5-7 business days for the United States and selected Territories. Please allow up to 14 business days for shipments to A.P.O. and F.P.O. addresses.
- Canada Standard: Free delivery within 6-8 business days with orders over $49
- International Standard: $25.00 for any order. Delivery within 6-10 business days.
We cannot ship single international orders to multiple addresses at this time; you may ship to multiple addresses by placing a separate order for each shipping address.
To be eligible for a return within 30 days of your purchase. Your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase
Additional non-returnable items:
- Gift cards
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to:
ESE Designs Official
198-08 33rd Avenue
Flushing, NY 11358
To return your product, please mail to:
ESE Designs Official
198-08 33rd Avenue
Flushing , NY 11358
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.